solid software Privacy Policy

solid software is committed to protecting the privacy of users of the solid software Web site. The information we collect is used exclusively to facilitate services that we provide to you. We value your privacy and will take all necessary steps to protect it.

Our promise

We will not communicate with you unless you expressly request it. We are committed to your privacy and will not share your personal information.

Our company commitment to privacy

To make sure your personal information remains confidential, we communicate these privacy guidelines to every solid software employee.

solid software does not knowingly solicit personal information from children or send them requests for personal information.

The solid software website or email correspondence may contain links to other sites. solid software does not share your personal information with those sites and is not responsible for their privacy practices.

If we are going to use your personal information differently from that stated at the time we collect it, we will try to contact you via email using the most recent information we have. If you have not given us permission to communicate with you, you will not be contacted nor will we use your personal information in a new manner.

The solid software Customer Privacy Policy is subject to change at any time.

Types of information collected on the Web site

We collect personal data through a registration process and when you download documents and software evaluations from the solid software website. If you wish to receive further contact from us, such as product updates, there is a box to enable you to indicate your preference.

When you register on the solid software Group Web site, we collect your title, first and last name, company name, post code, email address, and contact preferences.

Navigation information

Each time you visit solid software' Web site, anonymous navigation information is collected by our servers. This information includes:

• the type of browser and operating system you are using;

• the address of the referring site (ie the previous site you had visited) and the website you leave our site to visit;

• the date and time of your visit;

• your server's IP address (a number which is unique to the machine); and

• the address of the pages you accessed.

This provides solid software with information about how the Web site is used and navigated, including the number of hits, the frequency of visits and the duration of visits to each Web page on the site. It does not personally identify individual users.

How we collect personal information off-line

Personal information will only be collected by lawful and fair means, for one or more specified purposes, which are relevant to solid software's operations. When personal information is collected directly from the individual to whom it relates the purpose of collection will be identified and it will only be collected with the person's consent.

Why we collect personal information

If you have permitted us to use your information, we will use it to keep you up to date on the latest company announcements, service updates, special offers and other information we think you'd like to hear about. This may occasionally include information from our technology partners about products and services that can add value to your organisation. From time to time, we may also use your personal information to contact you to participate in a market research surveys, so that we can gauge customer satisfaction and develop better solutions.

Information collected on this site may also be combined and de-identified to provide solid software with anonymous demographic and usage information. solid software can then use this aggregated information to develop new and/or more appropriate services and products to offer to customers and may also be provided to third parties.

In addition, anonymous navigation information may be used for statistical analysis of the site, for marketing purposes and to tailor the content of the site to the needs of solid software customers. Statistical information is not disclosed in connection with your personal information.

Cookies

Currently the solid software website does not use "cookie" technology unless you specifically allow enable it to, but may do so in the future. Cookies were originally designed to help a website distinguish a user's browser as a previous visitor and thus save and remember any preferences that may have been set while the user was browsing the site. A cookie is a small string of text that a website can send to your browser. A cookie cannot retrieve any other data from your hard drive, pass on computer viruses, or capture your email address.

We may use cookies in the future so that we can provide personalised information that we believe will be of value to you based on preferences you have indicated while visiting the site. You will have the opportunity to decide whether or not to accept the cookie.

When we disclose personal information

solid software works with other companies that help us provide products and services to you and we may provide your personal information to these companies. For example, we give shipping companies this information so they can deliver your products efficiently. In this case the information they receive is for shipping and delivery purposes only, and we require that the companies we contract with safeguard your personal information in accordance with solid software's policies.

Personal information collected at this site will only be disclosed to third parties in accordance with this Privacy Statement and with the terms and conditions of any relevant service. You should check the terms and conditions of individual products and services for information about disclosures.

Your right to update your information
If you wish to update information held about you or your company by solid software, please e-mail your new details to us.

You may remove your details from our site at anytime by logging into the site and selecting the remove option.

Security
We make our best efforts to ensure that our systems are secure. solid software safeguards the security of the data you provide to us with physical, electronic and managerial procedures.

Any questions?
Please e-mail our support to resolve any questions, suggestions, concerns and complaints you might have regarding solid software privacy practices.

Changes to this Privacy Statement
This Privacy Statement may change from time to time particularly as new industry codes and legislation are introduced. Any changes to solid software's Privacy Statement will be highlighted in this area.